Frequently Asked Questions
SUPPORT • ALLOCATIONS • CELLAR
Where do you source your wines?
We work directly with carefully selected wineries across Italy, choosing producers who share our commitment to quality, authenticity and craftsmanship. Every wine in our collection is personally selected to reflect the people, places and stories behind it.
Where does Arianova ship?
We currently ship throughout New Zealand. Every order is carefully packed to ensure your wines arrive safely and ready to enjoy.
What is My Cellar?
My Cellar is your personal Arianova account. Create an account to save your favourites, manage your orders and enjoy a faster checkout experience. As our community grows, members will also receive early access to selected releases and exclusive invitations.
What happens if a wine is sold out?
Most of our wines are restocked regularly through ongoing shipments from our partner wineries, so if something is temporarily unavailable, it will usually return soon. The exception is The Vault, where we feature limited allocations, rare vintages and collectible bottles that may not be available again once sold out.
Do you work with restaurants and trade partners?
Yes. We partner with a carefully selected network of restaurants, bars, retailers and hospitality venues across New Zealand that share our commitment to quality, authenticity and exceptional customer experiences. If you're interested in becoming an Arianova partner, we'd love to hear from you. Apply for a wholesale account to access our trade portfolio and pricing.