Shipping & Returns
Everything you need to know about how we get our wines to your door, and what happens if something isn't right.
Shipping
We offer a $6.99 flat-rate shipping on all orders, anywhere in New Zealand. One price, no surprises, whether you're ordering one bottle or a full case.
All orders are carefully packed and dispatched from our Auckland facility. Once your order has shipped, you'll receive a confirmation email with tracking details so you can follow your wines every step of the way.
Please allow a few business days for delivery, depending on your location. Rural areas may take a little longer.
Packaging
Every bottle is packed in purpose-built wine shipping cartons with protective inserts to ensure your wines arrive safely and in perfect condition.
Returns
Due to the nature of our products, we are unable to accept returns on wine that has been delivered in good condition. All sales are final once your order has been dispatched.
If you believe your order is incorrect or if a wine has arrived damaged or faulty, please get in touch with us within 48 hours of delivery and we will work with you to make it right.
Damaged or Faulty Goods
If any bottle arrives damaged, corked, or otherwise faulty, please email us at info@arianova.co.nz with a photo of the issue and your order number. We will arrange a replacement or refund as quickly as possible.
We take the quality of every bottle seriously. Your satisfaction is our priority.